This Privacy Policy explains how CARELRUS collects, uses, stores, and shares information when people visit the site, create an account, use chat, upload files, purchase plans, or interact with CARELRUS LIVE, Analysis, or Vision. By using CARELRUS, users acknowledge that their information may be processed as described here.

CARELRUS may collect account information such as username, password hash, email address, avatar choice, billing identifiers, and plan status. It may also collect conversations, uploaded audio, uploaded images, generated analyses, perception renders, session identifiers, cookies, device identifiers, browser metadata, approximate location data inferred from technical signals, and support messages.

CARELRUS may use information to operate the service, authenticate users, personalize conversations, remember prior context, process uploads, generate analyses and renders, provide billing and account support, improve reliability, prevent abuse, enforce the Terms of Service, comply with law, and protect the rights, safety, and property of CARELRUS, its operators, users, and the public.

User inputs, chats, uploads, and account signals may be processed by internal models, hosted models, speech services, payment processors, email services, storage providers, and infrastructure providers used to run CARELRUS. Generated outputs may be imperfect, incomplete, or incorrect and should be independently evaluated by the user.

Payments are processed by third-party payment processors such as Stripe. CARELRUS does not intentionally store full payment card numbers on its own servers. Billing processors may collect payment and transaction data in accordance with their own privacy policies.

CARELRUS may use cookies, local storage, session tokens, device identifiers, IP-based anti-abuse signals, and related technologies to maintain sessions, remember preferences, preserve chat state, enforce free-tier limits, reduce fraud, and improve security.

CARELRUS may share information with service providers, payment providers, email providers, hosting providers, analytics or security providers, legal authorities when required, and corporate successors in a merger, financing, sale, or similar transaction. CARELRUS does not sell personal information for money.

CARELRUS may retain account information, chats, logs, uploaded files, generated outputs, billing records, and abuse-prevention data for as long as reasonably necessary to operate the service, maintain continuity, comply with law, resolve disputes, enforce agreements, and protect the platform. Deleted content may persist in backups or security logs for a period of time.

Users may request account updates, session termination, or deletion of certain information, subject to technical, contractual, legal, billing, anti-fraud, and safety constraints. CARELRUS may need to retain some information even after a deletion request.

CARELRUS uses reasonable administrative, technical, and organizational measures intended to protect information, but no system can guarantee perfect security. Users are responsible for safeguarding their credentials and devices.

CARELRUS is not intended for children under 13, and if local law sets a higher age for consent, users must meet that higher age. If CARELRUS learns that prohibited child data was collected, it may remove it.

Information may be processed and stored in countries other than the user’s own. By using CARELRUS, users consent to that transfer and processing to the extent permitted by law.

CARELRUS may update this Privacy Policy from time to time. Continued use after changes become effective means the user accepts the updated policy.

For privacy requests or questions, users should contact the operator through the support contact or email channel displayed on the site. Formal legal notices should only be sent to an address specifically designated by the operator.